What Information We Collect and Why
When you open an account, we collect your name, contact details and the wallet identifier you use — whether that is your bKash number, your Nagad account or your Rocket mobile number. This is necessary to verify your identity and process transactions. Each deposit or withdrawal
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through these local payment rails generates a transaction record tied to your account. We store that record to handle disputes, process your requests and meet our obligations under applicable law. We also collect device and session data — your browser type, IP address and pages visited
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— to keep the platform secure and to detect unusual activity on your account. This is not sold or shared with advertisers. If you contact our support channel, the conversation is stored so we can follow up accurately. We do not collect more than we need.
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The data we hold falls into three categories: identity data, payment transaction data and session or device data. Each category has a defined retention period. Identity data is kept for as long as your account is active and for a further period required by applicable regulation.
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Transaction data from bKash, Nagad or Rocket payments follows the same retention rule. Session data is held for a shorter period and then purged automatically. You can request a copy of what we hold about you at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.